Selected work
Products, systems, and the decisions between them.
Inbox Health · 2023-Current · Senior UX Designer → Director of Product Design → Director of Product Design & AI Operations
Checkout conversion up 23%, above a 20% target.
- Checkout conversion up 23%, above a 20% target.
- Checkout cut from six or seven steps to three on Stripe Payment Element.
- Stripe Elements test: +20.3% at the payment-method step, +7.7% more successful payments.
- The redesigned checkout roughly doubled AutoPay opt-in.
- Card reader relaunched after alpha fixes and grew to 17 practices.
- 50 automation flows save about 30 hours a month.
- 2.5M+ patients served.
Inbox Health · 2025-2026 · Senior UX Designer → Director of Product Design → Director of Product Design & AI Operations
Relaunched after alpha fixes and grew to 17 practices.
- Relaunched after alpha usability fixes; grew to 16, then 17 practices.
- Upfront card-on-file pilot: post-visit statement costs down 77%.
- Tap to sign replaced a required signature.
- Push-to-reader from desktop checkout.
Inbox Health · 2024-Current · Senior UX Designer → Director of Product Design → Director of Product Design & AI Operations
Designed, 0 to 1, the customization for AI support chat and AI phone calls, with human review before a response is sent.
- Designed, 0 to 1, the customization for AI support chat and AI phone calls.
- Support staff review a response before it is sent.
- In-app AI support assistant with escalation to a human agent.
- AI automations evaluated with blind replays on a parity scoreboard.
Inbox Health · 2026 · Director of Product Design
Turned a bare list of endpoints into documentation partners can build on, with a copy-for-LLM button.
- From a bare list of endpoints to documentation with field explanations, use cases, and test calls.
- A copy-for-LLM button puts a Markdown transcript on the clipboard for any LLM.
- Shipped with a guide to using Inbox Health as a payment gateway.
- Opened partnership and integration conversations, and supports sales in landing new clients.
Carrier · 2021-2023 · Associate Creative Director, XD → Design Lead, Brand Experience
Excursion evaluation: days → 15 minutes, per Carrier’s own materials.
- Excursion evaluation: days → 15 minutes, per Carrier’s own materials.
- The flow I designed took the process from 7 steps → 4 for a person, with the rest automated.
- Carrier’s own projection, not a measured result: 60-80% lower assessment labor against its $1M+ annual baseline.
- Carrier’s own target, not a measured result: 10 → 1 systems used in quality evaluation.
- In testing, 3 of 4 Amgen quality specialists finished their first evaluation unaided; the fastest took 11 minutes 15 seconds.
The Home Depot · 2020-2021 · UI/UX Designer → Senior UI/UX Designer
AR room scanning app that generates floor plans from a phone camera.
- 40% increase in registrations.
- 76% increase in project completion rate.
- 20% increase in add-to-cart rate.
- AR-powered room measurement tool for accurate space planning.
- Mobile app connected to in-store associates.
- Real-time product visualization in customer spaces.
- Shipped on iOS and Android and still live in stores.
McDonald's · 2019-2020 · UI/UX Designer
Menu change request time: days → 17 minutes in early tests.
- Process: 10 steps → 3.
- Request time: days → 17 minutes in early tests.
- Single dashboard replaced fragmented Excel workflow.
VisionX · 2019-2021 · UI/UX Designer → Senior UI/UX Designer
Dashboards for a machine-vision product that read the cameras a site already had.
- Dashboards for camera-based machine-vision insights.
- A drive-up and pickup dashboard for a McDonald’s pilot.
- Cross-platform design system for desktop, tablet, and mobile.
SoluTech, Inc. / Scroll · 2018-2019 · Vice President, Creative Director
A token explorer designed for a wider audience than developers.
- One page for the contract address, escrow, supply, holders, and live transactions.
- Shipped as a beta whose own welcome note said the finished explorer was still ahead.
- Audit Explorer and Ledgers were designed as tabs and left for later releases.
Hibernate · 2021-2022 · Design Lead, Brand Experience
Complete brand refresh: identity, app, packaging, and pitch deck.
- Complete brand system across app, web, and packaging.
- In-app upselling opportunities introduced.
- Unified visual identity across all touchpoints.
- Direct praise from CEO & Founder on brand messaging accuracy.