Selected work

Inbox Health Card Reader

Designing a 0-to-1 card reader and the Upfront payment flow on the Stripe S700.

Senior UX Designer → Director of Product Design → Director of Product Design & AI Operations · 2025-2026 · Inbox Health

I designed a card reader for the front desk, end to end, on the Stripe S700, an Android device. The first pilot did not scale. I drove to Maine to run the alpha on site, watched staff and patients use it, and we relaunched it on what we learned. It grew to 17 practices.

Results

• Relaunched after alpha usability fixes; grew to 16, then 17 practices.
• Upfront card-on-file pilot: post-visit statement costs down 77%.
• Tap to sign replaced a required signature.
• Push-to-reader from desktop checkout.

The difficult part

What shaped the work

The first build did not fit how front-desk staff worked, and the first pilot did not scale. The relaunch had to fix that with the same hardware.

Who I worked with

I worked with the engineers daily through design and build, and ran the alpha on site with the client. Sales used the one-pagers, demo, and training videos to sell it and roll it out.

The Goal

Payments at the desk, not only after the visit

The alpha had a stated goal: find out whether card readers increase the number of payments Inbox Health processes and improve cash flow for practices.

What I Designed

The whole product on one device

I designed the card reader end to end on the Stripe S700: the hardware flow, the app, onboarding, and receipts. I worked with the engineers daily.

On Site in Maine

Watching the desk changed the design

The first pilot did not scale. I drove to Maine on my own to run the alpha on site with one of our largest clients, at a strained point in the relationship. Watching staff and patients use the reader changed the design. A patient arrived with a broken arm and could not sign, so tap to sign replaced the required signature. We cut steps, and added push-to-reader so staff could send a payment from the desktop checkout to the reader, which we needed to compete with Solv.

The Relaunch

From alpha feedback to 17 practices

We relaunched the card reader on the usability fixes from the alpha, and it grew to 16, then 17 practices in the 90 days to September 2026. I also designed the card-on-file and Upfront front-desk payment flow. In the pilot, auto-charge cut post-visit statement costs 77%.

Making It Sellable

Material for sales and clients

I made the card reader sellable: one-pagers, a demo, training videos, and client training guides used by sales and clients.

Decision record

Replace the required signature with tap to sign

During the on-site alpha, a patient arrived with a broken arm and could not sign on the reader.

• Keep the required signature: Some patients could not finish checkout at the desk.

The decision: Tap to sign replaced the required signature.

Outcome: Checkout at the reader no longer depended on a patient being able to sign.

Next case study: Inbox Health AI Support