Jordan Campbell · Director of Product Design & AI Operations at Inbox Health
Jordan Campbell
Director of Product Design & AI Operations. Sole product designer and primary builder on a healthcare payments platform serving 2.5M+ patients.
Current
Director of Product Design & AI Operations
Inbox Health / Sep 2026-now
Sole product designer across product, systems, and internal tools.
At Inbox Health since Aug 2023. Senior UX Designer until March 2026, then Director of Product Design until September 2026.
Selected outcomes
- Checkout conversion up 23%, above a 20% target.
- Card reader relaunched from the alpha and grew to 17 practices.
- Card-on-file pilot cut post-visit statement costs 77%.
- 50 automation flows save about 30 hours a month.
- Partner API portal: from a bare list of endpoints to documentation partners can build on.
Experience
Director of Product Design & AI Operations
Inbox Health · Sep 2026–Present
Director of Product Design
Inbox Health · Mar 2026–Sep 2026
Senior UX Designer
Inbox Health · Aug 2023–Mar 2026
Adjunct Professor
Quinnipiac University · Aug 2026–Present
Design Mentor
ADPList · Aug 2022–Present
Adjunct Professor
University of New Haven · Jan 2019–Jan 2024
Design Lead, Brand Experience
Digital Surgeons · Oct 2021–Sep 2023
Associate Creative Director, XD
Digital Surgeons · Mar–Oct 2021
Innovation Catalyst
ThinkFWD · Mar 2021–Sep 2023
Co-President
AIGA Connecticut · Apr 2020–Feb 2023
Board Member and Education Director
AIGA Connecticut · Jul 2019–Apr 2020
Senior UI/UX Designer
VisionX · Dec 2020–Mar 2021
UI/UX Designer
VisionX · Dec 2019–Dec 2020
Senior Graphic Designer → VP, Creative Director
SoluTech · May 2017–Oct 2019
Lead Designer
Lilo Social · Apr 2017–Sep 2018
Graphic Design Intern
Lilo Social · Jan–Apr 2017
Graphic Designer and Motion Designer
Craftsman Plus · Apr–Aug 2017
Lead Graphic Designer
University of New Haven · Mar 2016–Jul 2017
Graphic Design Department Assistant
University of New Haven · Jan–May 2017
Leadership
Director of Product Design & AI Operations at Inbox Health
Current product scope. Sole product designer across a seven-app platform, reporting to the CEO. I authored the design organization’s 2026 OKRs, created nine design initiatives, and linked every sprint task to a product or design initiative so design work reports at the GTM level. I wrote the guide to the Claude Code build loop that gets designers to a first merged PR without a live walkthrough, and a 16-skill reference library for anyone ramping on the monorepo. As the sole designer I closed 368 design tasks across 13 sprints.
Managed and coached designers, marketers, and an intern
People management. At SoluTech, as VP, I managed a designer, a contract designer, and two marketers, and wrote job descriptions and hired. At Digital Surgeons I managed a junior designer on the Carrier work for about a year. At Inbox Health I briefly managed a product designer, supervised the eight-week summer 2026 design intern, and helped run hiring loops for a design intern and a product manager.
Quinnipiac University, since Fall 2026
Teaching. Adjunct Professor teaching Web Design One (GID 161 / ADPR 215), with design critique in class. Before that, Adjunct Professor at the University of New Haven, 2019-2024: User Interface and Interaction Design (GRDE 3318), Motion Graphics (GRDE 3315), and Applications of Graphic Design (GRDE 1110), across ten syllabi from Spring 2019 to Fall 2023.
AIGA Connecticut, a volunteer board of 12+
Organizational leadership. Co-President of a nonprofit chapter. The chapter ran the Emerging Professionals Workshop, with 59 registrations in 2020, and the Make-A-Thon, a 12-hour pro-bono design marathon for local nonprofits.
ADPList design mentor since Aug 2022
Mentorship. ADPList Top 1% Global Mentor, October 2022. 25+ mentorship sessions and 500+ mentorship minutes.