# Jordan Campbell

> Director of Product Design & AI Operations at Inbox Health. Sole product designer across product, systems, and internal tools.

I design healthcare payment and AI products, and I ship them in code. Sole product designer across a seven-app platform serving 2.5M+ patients. I start with research, then build in TypeScript and React with Claude Code.

## Start here

- [Ask Jordan](/ask): Opens the chat panel, which answers with citations, follow-up questions, and a portable context package.
- [Selected work](/work): Public case studies with roles, constraints, decisions, and outcomes.
- [The system](/system): Jordan's current design-leadership and design-engineering operating model.
- [About](/about): Leadership, teaching, and career context.
- [Resume](/resume): A semantic summary of current role and selected outcomes.

## Selected public outcomes

- Checkout: Rebuilt on Stripe Payment Element from six or seven to three steps. Payment conversion up 23%, above a 20% target; AutoPay opt-in roughly doubled.
- Card reader, 0 to 1: Relaunched on alpha fixes and grew to 17 practices. The card-on-file pilot cut post-visit statement costs 77%.
- AI support: Designed, 0 to 1, the customization for AI support chat and AI phone calls, with human review before a response is sent.
- Partner API docs: Turned a bare list of endpoints into documentation with field explanations, use cases, test calls, and a copy-for-LLM button. It opened partnership and integration conversations.
- Design system: Built in my first two months, then consolidated several scattered systems and the engineering library into one.
- Research in Guatemala: Shadowed 9 teammates across 14 sessions and logged 138 improvement opportunities, which led to forming the product operations team.
- Carrier LYNX: Excursion evaluation from one to five days to 15 minutes, per Carrier’s own materials.
- McDonald’s SMART Request: process 10 steps → 3; request time days → 17 minutes in early tests.
- The Home Depot AR room scanner: registrations up 40%, project completion rate up 76%, add-to-cart rate up 20%.

## Machine-readable alternatives

- [Full portfolio brief](/portfolio.md)
- [Ask Jordan brief](/ask.md)
- [Public knowledge JSON](/knowledge.json)

## Evidence boundary

Only public portfolio content appears in these files. Expanded, private, and pending-review records are excluded. Platform-scale facts are labeled as context when they are not outcomes attributable solely to Jordan.